Shipping policy

Delivery and Shipping

Delivery Time

On our website, we mention the delivery time for each product. Products that are in stock are shipped as soon as possible. Orders placed before 12:00 PM are shipped the same day. In the Netherlands, you can generally expect your order the next business day. For other European countries, a longer delivery time of 3-5 business days applies. Products that are currently out of stock have a delivery time of 4-6 weeks.

Status of Your Order

Orders in the Netherlands are mainly shipped via DPD. Orders for other European countries are primarily shipped via DHL.
Once your order has been shipped, you will receive a Track & Trace link with a shipment number via email, allowing you to track the status of your order.

Change or Cancel

If your order has not yet been shipped, it is possible to change or cancel it. Please contact our customer service:

- Call us on weekdays from Monday to Friday between 09:00 AM and 5:00 PM.

- Send us an email at sales@tornadesign.com.
You can expect a response within 2 business days.

Not at Home

If you are not home at the time of delivery, you must schedule a new delivery appointment within 5 days. You will receive a notification in your mailbox if you are not home.

Orders Outside the EU

For orders outside the European Union, customs and import duties may apply, depending on local legislation in the destination country. These additional costs are the responsibility of the recipient. We have no control over these charges and cannot predict the exact amount in advance, as it varies by country. Customs and import duties must be paid directly to the delivery service or customs office upon receipt of the order.

If you haven't found an answer to your question, we are happy to speak with you!

- Call us on weekdays from Monday to Friday between 09:00 AM and 5:00 PM.

- Send us an email at sales@tornadesign.com. You can expect a response within 2 business days.